While VoIP is infinitely better than traditional telephony when it comes to voice clarity and reliability, it is not perfect. Accidents happen, and most companies choose to react instead of adopting a proactive stance. In this post, we’ll explore some of the things you can do to bolster your VoIP infrastructure from the get-go so you don’t have to deal with VoIP system downtime.
- Have an Alternate ISP on System
While having an alternate, additional ISP can seem like overkill, it can swoop in and rescue your VoIP service the moment you most need it. Think of it this way; having an alternate ISP on standby is like insurance for your VoIP communication needs. It’s not uncommon for internet service to go down, and if you rely on VoIP for all your voice and data needs, you may literally be left in the dark and lose a big chunk of your business. Alternatively, you can have two broadband providers with one handling basic email and internet traffic, and the other being used exclusively for VoIP voice and data.
- Choose a VoIP Service Which Bundles Call Continuity and Redundancy
Before settling on your ideal provider, ask them if their service has a feature which enables you to forward calls to another numbers (such as your personal mobile number) should it fail for whatever reason. Better still, ask them if they sell VoIP mobile phones and related devices which enable you to access VoIP through multiple channels in case one doesn’t work. This acts as a safety net, enabling you to always be on, something that many businesses don’t take for granted in today’s competitive business market.
- Additional Features Such as Voicemail to Email Can Help
If all else fails and you’re left with the possibility of not getting your calls in a timely manner, consider getting a VoIP service which forwards your voicemail messages to the cloud for transcription before having the transcript sent to you via email. At the end of the day, you want to make sure that you have all your bases covered just to be on the safe side. Downtime is a real concern in an imperfect world, so implement the tips above for seamless communication.