call center
Call Centers and Intelligent Technology
As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…
Continue ReadingWhat Is A Call Queue And Why Does Your Business Need One?
When someone picks up the phone to call your business, they expect that they will receive good customer service. But if they…
Continue ReadingHow to Setup a Call Center for Your Small Business
Setting up a call center can be an instrumental decision and there is a growing number of small to mid-sized businesses relying…
Continue ReadingSmall Businesses Phone Etiquette
Should the phone etiquette used for a small business be any different than for a big business? I would say “yes”, in…
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