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Call Centers and Intelligent Technology

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

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Is VoIP Worth It For A Small Business?

A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…

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Get Your Phone System Ready for the Holidays

Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…

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What Is A Call Queue And Why Does Your Business Need One?

When someone picks up the phone to call your business, they expect that they will receive good customer service. But if they…

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5 VoIP Phone System Features Your Business Needs

VoIP business phone systems now have an amazing array of features that were considered “futuristic” just a few years ago. And that…

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How an Auto Attendant Works

If you are a small company without the budget to afford a receptionist to answer your calls, or even a medium sized…

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