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Call Centers and Intelligent Technology

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

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Top VoIP Trends for Small Business

Making phone calls over the Internet with Voice over Internet Protocol has been a disruptor for over 20 years. VoIP continues to…

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Using AI to Improve Your Small Business Sales

AI Transforming Prospects into Clients: Is It Magic … or Good Sense? 10 years ago the topic of Artificial Intelligence was still…

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Virtual Assistants and the Modern Office

“Michael, I need the report from last Tuesday.” “Heather, bring me Donnelly’s assessment.” “Brad, get me some coffee!” Assistants make the business…

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