What features are included on my plan?
What about employees whose calls are just forwarded to their cell phone?
Normally you will need 1 Line/User for each of your employees. The only exception would be for an employee whose calls are only forwarded to their cell phone. In that case, that employee could get a Virtual Extension at just $9.99/mo.
What does a user get?
With each user you get 3 things:
- An additional phone line for incoming/outgoing calls
- A voice mail box
- Login credientials to the web portal
What about our Break Room or Conference Room? Do I need to pay for a User for each of those?
If you have a phone in a waiting room or a break room, you would get an Auxillary Extension at just $4.99/mo.
How Many Attendees can we have on a Conference Bridge?
You can have as many attendees as you want in a Conference Bridge. But, you will be charged an extra per minute charge of 4.9¢/min. when your attendees go over the number of users you have on your plan.
What is a Call Queue and how is it different from a Hunt Group?
Call Queue’s are more intelligent than Hunt Groups. With a Call Queue, a call can be routed to the agent who has taken the least amount of calls, the caller can hear the number of callers in the queue while on hold as well as music or a message. Hunt Groups simply ring a group of numbers simultaneously or in sequence with hold music while on hold without offering any other intelligent routing capabilities. Hunt Groups are free with Press8 while Call Queues incur an extra monthly fee.