Setting up a call center can be an instrumental decision and there is a growing number of small to mid-sized businesses relying on these services. Not all call centers are created with the same focus, so there are several key steps you’ll want to consider before making that initial investment. We outline them below.
Step 1: Have clarity of purpose.
Sure, it’s a call center and your employees will be fielding calls, but who are your primary clients? Narrow your focus to a specific niche or industry and realize it won’t be a question of finding clients, but where they operate and how best to set up your new call center to meet their needs. Read more