Each account includes a free local or toll-free number.
Free Long Distance
Free Long Distance (US48 & Canada) for all your users.
Auto Expanding Lines
Your customer will never get a busy signal since our system allocates more lines for you during peak periods.
Unlimited IVR's(Auto Attendants)
Setup as many IVR’s as you like to route your calls based on caller input. An example of an IVR would be: “Thank you for calling xyz company. For sales press 1, for billing press 2, for an operator press zero.”
Export Call Report Data to Excel
Call History Reports
Generate reports for calls matching criteria such as: leg status, leg direction, maximum duration, minimum duration etc. and group or sort by multiple criteria. Export call report data to Excel.
View Active Calls
View Call Reports for active calls sorting by date and time and refresh every 5 to 300 seconds.
Easily conference in up to 2 extra callers using a VoIP phone without the need for a Conference Bridge (which is an add-on).
Music On Hold
Choose from our music or use your own non-copyrighted music.
Custom Message On Hold
Use our Audio Production Store to create your own custom on hold music with a custom message.
Setup schedules for day, nite, or days of the week and customize how calls will be handled during that time.
Web-Based Admin Portal
Administrators can make changes to their companies phone system anytime using our web-based portal.
Web-Based User Portal
Users can access their voicemail, send faxes, and read faxes using our web-based portal.
Forward a call to any other user on your phone system or to an external number outside your system.
Call Routing Based on Area Code or Caller-ID
Routing of calls by callerid, by exact number, area code, country, etc. For example, all calls from a region can be routed to the branch in that region.
Put a call on hold and answer another line.
Park a call and call another user to let them know that there is a call waiting for them. Parked calls can be programmed to be picked up using different feature codes.
Numbers can be programmed to ring different devices or numbers in sequence or simultaneiously such as a users office phone, then their cell phone, then their home phone.
Transfer a call to another user on your system including users with our smartphone app or computer based softphone.
Do Not Disturb
Set your VoIP phone to DND when you are not available and all calls will be sent to voicemail.
Caller ID Number and Name
Calls coming in show caller-id and name(if available).
Missed Call Indicator
On VoIP phones, your light will show that you missed a call.
Multiple Calls per Line
Put calls on hold to answer another call.
Be notified when someone else is trying to call you even if you are on a call
Paging, with auto-answer, on compatible SIP telephones.
Each account includes a free local or toll-free number.Link multiple sites using features such as a main IVR, multiple extensions, hunt groups, call reports etc.
Using a Press8 feature code, make company announcements to all employee VoIP phones no matter where they are.
Never Miss a Call
Never miss a call even if your internet connection goes down. During an outage, your calls are routed to another designated number like a cell phone, or sent directly to voicemail. Your main auto attendant will continue to work and calls will continue to be routed.
Emergency Assistance (911)
Emergency 911 Assistance is included free with all Press8 Telecom phones.
Press8 In-House Audio Production
For just $30 a recording, we can record your IVR or voicemail greeting for you.
Multiple Devices on One Extension
Multiple devices on one extension means that we can setup your VoIP phone, your smartphone app, and a soft phone(on your computer) all under one extension so that you have multiple options for making & receiving calls.
Where called parties are asked if they wish to accept calls. Callers can be asked to record their names, their caller id can be played, or a message specific to call flow can be played.
Add as many Caller-ID blocks as you need anytime through the web based control panel.
View Invoices Online
Customers and resellers can view invoices, transactions, and CDRs (history of calls made) on the web, and download transactions and CDRs to a spreadsheet. CDRs include real time call costs. The flow of complex calls with multiple CDRs can be shown for ease of understanding. This flow can be in tabular format or a plain English description.
Resellers Broadcast Emails
Resellers can send broadcast emails to their customer’s, or an uploaded text file of addresses.
Customers can manage their own campaigns and sets of numbers to call. Answered calls can be routed to any feature within the same customer. Campaigns can start and stop automatically based on time and/or date. The bulk dialer can optionally use Answering Machine Detection (AMD).
Unlimited Outgoing Web Fax
Send unlimited faxes online using our web portal.
Voicemail with external access, email notification, web access to messages, and multiple greetings (unavailable, busy, and temporary)
Voicemail to Email
Voicemails are sent to your email inbox as a .wav file attachment.
Voicemail to Text Transcription
Voicemail to Text Transcription Makes Voicemail Useful Again
Your voicemail is transcribed and sent to your email inbox
Caller id block, telemarketer block, selectable caller id for internal and external calls.
Dial by Extension
Callers can input an extension number at any time to be immediately connected to that person.
Dial by name, integrated with the main user database and voicemail recorded names. System asks the caller for the first few letters of first name and last name.
High Call Volume Alerts
Customer can choose to receive mail and text message alerts for abnormally high inbound or outbound call volume.
Conference Bridge - $14.99/mo
Conduct Professional Conference Calls Anytime with Press8Press8 offers an audio conference service that allows you to hold conference calls for unlimited participants anytime and includes: a local number, user pin, & admin pin. Easily set up a conference call anytime. More…..
Unlimited Incoming Fax to Email (With Local or Toll-Free Number): $14.99/mo
Incoming faxes sent to email.
Call Queue - $14.99/mo
Includes: Music/message on hold, Queue Call Evesdropping, Call Recording, Escape from Queue, Wait Time Announcement, Caller Hold Time Report, Agent Log in/Log Out, Custom Queue Hold, & the option to drop out and be called back when they approach the head of the queue. Reports can be generated per queue and per agent, and queue data can be exported for import into QueueMetrics
Low International Calling Rates.
Virtual Extension with Voicemail $9.99/mo
To send calls directly to a cell phone. If there is no answer, the call is directed back to the phone system where the caller can leave a voicemail message. The voicemail can then be emailed to an email address & will stay on the system, for the user to listen to via the web portal, as well.
Auxillary Extension $4.99/mo
i.e. for a lobby or kitchen phone
Additional Local Numbers - $4.99/mo
We can give you a phone number from any area code in the US48 or Canada and add it to your phone system. Great for creating a local presence.
Record your calls for improved customer support or to recall important information from a previous call. Call recordings are stored in your web portal in .wav format and can be listened to or downloaded for 90 days. Store your recordings for free by using a USB storage device on your phone (must have a Polycom VVX 500)
Phone Number Porting - $15/ea. (call for bulk discounts)
We will port your number(s) for you.
VoIP Phone Configuration - $20/ea. (call for bulk discounts)
Your VoIP phones are configured and delivered right to your location. Just plug the phone into any high speed internet connection.
Smart Phone App - Free (iPhone), $5.99 (Android)
Powerful Features for Mobile Users – For the iPhone & Android
Use up to three separate accounts and business phone numbers
Switch between lines on the fly
Dial 3 and 4 digit extensions within your company
Visible status indicators show that your accounts are valid