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Customer Service

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How to Monitor Employees who Telecommute

In this age of fluctuating gas prices, nightly traffic jams and long commutes, more workers and employers are turning to the benefits of telecommuting to conduct their daily business. Telecommuters say they enjoy the freedom, creative and otherwise, of working from home or a remote office

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11 SmartPhone Apps Your Business Needs Now

Now that smartphones are being used more than computers, there are millions of apps to choose from. It can be daunting to decide which ones you really need to help you run your small business or get your job done better. The apps below will help you

Setting Your Business Apart With VoIP

With so many technological advancements in the business field, customers have come to expect certain features when they try to communicate with businesses. If your business is not utilizing all the features VoIP has to offer, you are at a disadvantage. Don’t let your competition

Busy Signals and your Customers

If your customers are getting a busy signal when they call you, then you could have a serious problem.  Businesses today are competing with each other to gain more customers and keep them coming back.  Many businesses thrive on their customer referrals, with their motto

Are Your Customers Important?

Of course your customers are important and that is why you need to keep the lines of communication open. You need to have a VoIP system that is very clear, so clear it sounds like the person on the other end is right next door

Clients Needs and the Four Day Work Week

If you are thinking of changing your business schedule to a four day work week, go over the pros and cons for your clients. If there are more cons than a four day work week may not be suitable for your type of business. There

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Time Honored Techniques for Retaining Customers

Some experts feel that it can cost your business as much as seven times to get a new customer as it takes to keep a current customer. With those numbers in mind, a business simply can’t focus all its efforts on new sales. Here are

How to Effectively Survey Your Customers

If you are a business owner, you understand how difficult it can be to attract new clients. It takes time, energy, and money to come out on top of the competition and win the fickle heart of a consumer. Instead of focusing all of your