Customer Service
Call Centers and Intelligent Technology
As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…
Continue ReadingHow a Call Center Can Help Your Small Business
When a small business gets busier, it may be time to engage some assistance. That help may include help in handling calls…
Continue ReadingTop 7 CRM Software Solutions for Small Business 2022
CRM stands for “customer relationship management” system. It’s used as a hub for all your sales, marketing, and support activities — as…
Continue Reading6 Ways Small Businesses Win Over Big Corporations
One element of “The Great Resignation” of 2021 is the whopping 4.3 million people who quit their jobs and became entrepreneurs. That…
Continue ReadingStart the New Year Off Right – Small Business Tips
Many people start thinking about what to do in the New Year on December 26th. Between ads for exercise equipment and healthier…
Continue ReadingIs VoIP Worth It For A Small Business?
A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…
Continue ReadingCrank Up Your Team’s Collaboration with These Essential Tools
Name one business that became a successful simply on the efforts of one individual. If you can’t name any, there’s a good…
Continue ReadingHow to Setup a Call Center for Your Small Business
Setting up a call center can be an instrumental decision and there is a growing number of small to mid-sized businesses relying…
Continue ReadingVirtual Assistants and the Modern Office
“Michael, I need the report from last Tuesday.” “Heather, bring me Donnelly’s assessment.” “Brad, get me some coffee!” Assistants make the business…
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