2016 is beginning to draw to a close, and that has many businesses looking back at what worked this year, and what didn’t. We wanted to take a look at some positive trends for business from 2016 that we think will remain relevant, and continue to grow, in the coming year. These trends range from new digital technologies that improve productivity and facilitate remote work, to changes to the office management status quo like the death of the performance review. 2017 is only going to see these trends grow and evolve, and savvy business owners are already starting to prepare. If you want to join them, here are some things you should take advantage of around the office. Things like…
#1: Increasing Employee Engagement
Millennials are now the number one most populous demographic, both in the workforce and in the average consumer base. Appealing to the new majority consumer demographic is a topic unto itself, but there are some internal things you should be doing as well to keep your workforce engaged. Studies have shown that millennials in particular have concerns that go well beyond a salary figure. One of these concerns is engagement at work. No one wants to be bored at work, and having a workforce that doesn’t feel challenged kills productivity. If you want to keep your employees from being part of the 70% of workers who feel either less engaged than they would like, or actively disengaged at work, here are some things you can do:
- Organize Goals and Competitions: A little friendly rivalry in the office can do wonders to motivate employees and get them even more invested in their work.
- Recognize Employees: Recognizing employees publicly for meeting sales goals, bringing in new business, or just having a good attitude around the office can do wonders for morale, and greatly increased both engagement and responsibility as well.
- Offer Relevant Training: One of the biggest motivators for employees is the opportunity for advancement. One of most common avenues for advancement is additional work-related training and education. This is why one of the best ways to get employees to engage is to offer reimbursement and sponsorships for relevant education, whether that’s additional higher education or just professional development courses.
- Make Management Available: It’s important for employees to feel that management is available, whether you’re running a donut shop with three employees, or a Fortune 500 company with thousands of employees. Either way, being transparent and available to your employees is important, and is something every manager should strive for.
#2: Non-Salary Benefits
Many of the things listed in point number one also classify as non-salary benefits, something that employees are finding increasingly important. Some additional things you can do include benefits like transportation assistance, carpooling programs, product allowances, childcare assistance, maternity/paternity leave, and financial advice.These benefits are often more enticing, and more financially efficient than an equivalent salary bump.
These benefits are becoming more and more popular with employees and employers alike, and it’s easy to see why. Having personalized benefits makes an employee feel more appreciated, and it helps employers to offer greater satisfaction to their workers.
#3: Embracing New Technologies For Flexible Work
One of the biggest workplace trends, not just of 2016, but of the past decade or so, has been the rise of telecommuting. Telecommuting has offered employees and employers a greater degree of flexibility in getting work completed. Working from home has a whole host of benefits, and it’s becoming easier than ever to take advantage of those benefits thanks to some new technologies.
First, there’s cloud-based filesharing. Hosting files in the cloud allows employees to access them from the office, from home, across the country, or across the world. This is more efficient, more conducive to collaboration, and more environmentally friendly. This also helps to keep your files secure and safe in the event of a disaster.
Second, many employers that offer telecommuting options are taking advantage of Voice Over IP systems, particularly hosted VoIP systems that exist entirely in the cloud, to handle their telecommuters. With a hosted VoIP system, businesses of any size can take advantage of the benefits of an IP phone system, including the ability to route calls to and from anywhere with a stable data connection. This is a great way to keep employees connected, and keep your business running smoothly with simple, reliable communication.
These systems also offer vastly improved analytics, including caller information, call wait times, response times, and more. This can help businesses of any size see where they can do better when it comes to communicating promptly and efficiently with customers. This leads nicely to our final trend to watch for 2017…
#4: Leveraging Data and Big Analytics
Data and analytics drive a large portion of our economy now, with companies like Google and Facebook building billion dollar tech empires on strong data analysis. Of course, you don’t have to be a multi-national (and soon to be multi-planet) tech giant to take advantage of “Big Data”. Every business has something they can advertise, and taking advantage of the consumer data that ad giants like Google, Facebook, Bing, and others offer is a key factor in your online success. And the signs are all pointing to more and more customers spending money online, so it’s best for any business with a product to sell, whether you’re selling to end consumers or you’re a B2B outfit, to get that product information in front of the right people. Big data makes this possible, whether your target customer is across the street or across the world.
Of course, internal analytics are also important. Tracking productivity, deadlines, and other workplace milestones, as well as customer and employee satisfaction, can go a long way to keeping managers apprised of what areas need a little extra attention. Other areas, such as asset logistics, time management, and marketing and recruitment can also benefit greatly from the additional scrutiny that detailed analytics has to offer, and is something every business owner should consider carefully.