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What to Ask your VoIP Provider Before Signing Up

For many small business owners, it’s a challenge to choose the right telecom system. The recent emergence of VoIP, a technology that sends voices as packets of data over the Internet, has provided entrepreneurs with several telecom solutions, each with their own pros and cons.

Keep Your Customers Happy with Call Queues

If we lived in a perfect world, customers would always be able to call your business and talk directly with a helpful agent and have their problem resolved in a flash. Unfortunately, that is not always realistic. In the business world, call agents are frequently

Features of a Call Center

Call center telecommunication systems function as both a means of providing customer care and a tool for sales representatives to close sales. There are certain features that are included with every phone system, but knowing which features which will serve your company best is crucial.

How to Create a Small Business Call Center

Ready to cut out the middle man and crank up your top and bottom line with a steady flow of hot, live leads? Lead generation is easily the most important part of any small business today. Unfortunately it can also be the most frustrating and

What is a Conference Bridge?

A conference call is a call that takes place between two or more callers over separate phone lines or an Internet connection. A conference bridge is the software that makes these multiple connections possible. A conference bridge consists of: a phone number (or DID) to

6 Ways Your Phone System Can Improve Your Bottom Line

Can your phone system really save you money and make your organization more productive? Phone systems are frequently underestimated as one of a small business owner’s most powerful tools for increasing profitability and achieving more in less time. Here are just 6 ways the right

What is VoIP and Why are Companies Making the Switch?

Voice over Internet Protocol (VoIP) was developed in order to provide access to voice communication around the world without the need for phone lines. In most places, voice communication is quite costly. Consider making a phone call to a person living in a country half

why not to use google voice for your business phone system

Why NOT to Use Google Voice as a Business Phone System

Google Voice (formerly GrandCentral) is a telecommunications service by Google launched on March 11, 2009. Google Voice had some 1.4 million users in October 2009. This number has risen markedly since Google made the transition of its Google Voice service from ‘invitation only’ to be

How to Monetize Your On-Hold Music

Savvy companies know that hold time can be a goldmine in making connections with customers and prospective customers. If crafted well, an on hold message can help promote your brand, help you up-sell other products and services, and answer frequently asked questions. The average hold