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How an Auto Attendant Works

If you are a small company without the budget to afford a receptionist to answer your calls, or even a medium sized company who does not need a receptionist, an auto attendant can handle your calls and route them to the correct person or department

Hiring an IT Consultant to Help You Switch to VoIP

Choosing the right VoIP phone system for your SMB (small-to-medium sized business) can be quite a challenge. This is due in part to the fact that VoIP systems are becoming more and more complex, and SMBs are expecting more from the phone systems that they

How VoIP is Changing the Way Businesses Operate

If you aren’t aware of it already, VoIP is changing the way that businesses operate. Also known as Voice Over Internet Protocol, this service utilizes your broadband connection to make a telephone call. The VoIP breakthrough now enables businesses to make cheaper phone calls. When

What is an IVR and What Can It Do For Your Business

Businesses are always looking for ways to increase productivity while they save money. One area that businesses can increase their productivity in is customer service. Businesses want to deal with their customers quickly and efficiently in order to generate more sales. VoIP hosted PBX systems

Why Businesses are Choosing Cloud Based Call Centers

There’s no doubt that technology can provide your business with the edge it needs to compete. But deciding which technology to adopt for your business can be quite a challenge. Many businesses are adopting cloud-based applications to improve their agility and reduce their IT and

Is Your Business Ready for VoIP?

Although VoIP (Voiceover Internet Protocol) is a popular solution for business telecommunications, your business might not be ready for it. Business networks come in all shapes and sizes, and a deficiency in one area of your network can prevent you from adopting a VoIP service

Choosing the Right Phone System for your Business

As more and more businesses realize the advantages of delivering voice-related services over the Internet, they need to understand the available options for VoIP procurement and deployment. Ultimately, businesses have three PBX options for connecting their phones to the public switched telephone network: Standalone IP

How ACD Call Queues are Helping Small Business

ACD Call Queuing is a concept used in inbound call centers. Call centers uses Automatic Call Distribution (ACD) to distribute incoming calls to specific resources (agents) in the center. An ACD Call Queue is a managed holding area that uses pre-configured algorithms to route calls

More SMB’s are Adopting Unified Communications

A substantial amount of small and medium sized businesses have recently demonstrated an interest in a wide range of enterprise and communications solutions. These SMBs are adopting an array of technologies such as VoIP, conferencing solutions that support both audio and video, unified messaging. Many