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Monday, 15 March 2010 22:38 |
When You Should Text and When Should You Call
With the advanced technology today, many people are getting caught up in texting. There are many times it is appropriate to text. There are times, however, when it is not appropriate.
For instance, never text someone to say their loved one has been in a severe car accident. This can cause the person to go into shock and drive very unsafely. In this circumstance it is best to call the person and tell them to meet you immediately at the hospital.
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Phone Manners - It Matters
You can have the largest business the South has ever seen, but if the person answering your phones is not courteous, your clients will drop off quickly and your business will take a big hit. No one likes to hear a rude, gum smacking receptionist and no one likes to be put on never ending hold. Even worse, if the phone goes unanswered, there probably won't be a second call.
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Thursday, 08 October 2009 07:39 |
Phone Etiquette for Small Businesses
Should the phone etiquette used for a small business be any different than for a big business? I would say, "yes" in one very important way; it should be warmer. A small business has just one important advantage over a larger business and that is there ability to focus more personalized attention on each customer.
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Wednesday, 19 August 2009 10:49 |
Small Business Phone Etiquette
We talked a couple of weeks ago about using a proper phone greeting when answering phone calls for your small business. Today I thought we could go over some other important aspects of small business phone etiquette. In case you are wondering, today’s blog was inspired by actual events!
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Wednesday, 05 August 2009 20:03 |
Providing Good Customer Service Over the Phone
One thing I notice about successful small businesses is that they have a habit of providing good customer service over the phone. I work with a lot of small business owners that order VoIP PBX services from me and I also strive to provide them with good customer service. For me customer service is all about making the customer feel important. Without customers you have no business so it is vital that you truly value every single customer and let them know it.
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