With the advanced technology today, many people are getting caught up in texting. There are many times it is appropriate to text. There are times, however, when it is not appropriate.
For instance, never text someone to say their loved one has been in a severe car accident. This can cause the person to go into shock and drive very unsafely. In this circumstance it is best to call the person and tell them to meet you immediately at the hospital.
Should the phone etiquette used for a small business be any different than for a big business? I would say, "yes" in one very important way; it should be warmer. A small business has just one important advantage over a larger business and that is there ability to focus more personalized attention on each customer.
We talked a couple of weeks ago about using a proper phone greeting when answering phone calls for your small business. Today I thought we could go over some other important aspects of small business phone etiquette. In case you are wondering, today’s blog was inspired by actual events!
One thing I notice about successful small businesses is that they have a habit of providing good customer service over the phone. For me customer service is all about making the customer feel important. Without customers you have no business so it is vital that you truly value every single customer and let them know it.
