Customer Service

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Great Customer Support - More Than Just a Pretty Face

customer-support-operatorA well-done website is a valuable asset to any business. It can help build up a new one or increase the growth and influence of an existing one. However, a great site—be it edgy, informative or state-of-the-art—does not, in and of itself, get the job done. The only guarantee for ever-expanding sales or growth is to back up that amazing site with a superior customer experience.  

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How to Effectively Survey Your Customers

hosted pbxIf you are a business owner, you understand how difficult it can be to attract new clients. It takes time, energy, and money to come out on top of the competition and win the fickle heart of a consumer.

Instead of focusing all of your resources on the procurement of new clients, why not work to ensure that you keep the clients you already have? To gain insight on how you are positioned in your current clients’ minds (and what you can do to keep their business), construct a short survey to gather information.

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Turn Customers Into Raving Fans In 4 Simple Steps

hosted pbxHappy customers doesn’t just deliver repeat customers it means creating raving fans who will promote your business for you. With the rise of social media this has never been more important. Each transaction is an opportunity to tap into hundreds of new customers and rocket your ROI or to alienate them.

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Time Honored Techniques for Retaining Customers

hosted pbxSome experts feel that it can cost your business as much as seven times to get a new customer as it takes to keep a current customer. With those numbers in mind, a business simply can’t focus all its efforts on new sales. Here are some techniques you can use to help retain your current customers.

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Big Businesses Versus Small Businesses and Customer Care

small boy in suitIf you have a blog or website and a customer has an inquiry do you immediately respond to it? Many companies are failing to do this. More often big businesses may ignore a customer’s inquiry or take a long time to answer whereas small businesses usually reply within minutes.

You may have your website to make life easier for your customers. Your website may have an area where customers can request an appointment along with some of your products.

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