10 Ways Telecom in the Cloud Can Help Your Business
Cloud communications is one of the fastest growing technologies, dramatically changing the way companies do business. Even though companies both large and small heap praise upon this solution many people are still unaware of the fact that with a “cloud’ based communications system you will need fewer resident experts to handle things. What’s more, cloud communications enhance flexibility and productivity by providing a range of advanced features and functionality. No wonder more and more companies are adopting this powerful, yet affordable solution.
Lower Total Cost of Ownership
"I’d love to have THE NEWEST communication features for the company. It would help us get on equal footing with some of our larger competitors. But it’s always a budget buster bringing in the latest technologies."
Business is more unpredictable than ever–growth one year, contraction the next year. Ideally, you’d be able to secure the most advanced technologies without having to spend significant money upfront on hardware. Cloud communications makes this possible. With a cloud communications solution, you save from day one on your monthly communications service fees. All you need are VoIP-ready handsets. That’s right, no expensive boxes or systems required. You save money every month as well because you no longer need to manage both phone and data lines. Traditional phone lines, and the high price associated with them, are now a thing of the very expensive past.
Minimal IT Support
The last thing we need is another complex technology to manage. Unlike the complex traditional phone systems that sit in a closet, cloud communications requires very little IT support or training to administer. You can quickly configure voice features–all without additional support or staff. The reason? A simple web interface. In fact, a cloud communications solution is so simple and intuitive; users can manage their own features right from their computers. It’s one management issue that can be taken off the shoulders of IT. Who knows, maybe they’ll even thank you for a change.
Operating Expense vs. Capital Expense
"Maybe if I didn’t listen to reports on the economy, I’d feel more comfortable about spending big money on a new phone system. We do need it, but I don’t need the expense right now. The last thing you want to do in this economy, or any economic climate for that matter, is spend tens of thousands of dollars on a phone system."
Let’s imagine you were a business that needed to incorporate call center functionality. You received a quote for a traditional telephony system. It’s possible it could cost you an excess of $120,000. By contrast, a “cloud based” call center is based on a rate over time. Which means it comes off of your books as an operating expense. All you have to pay is as low as $1,200 per month! Imagine a monthly service fee that would replace a large capital expense and how that could help your bottom line?
"Phones are the heart of my business. If service stops for any reason, it can cause significant damage."
Let’s assume some worst case scenarios: Your building is flooded. Or an earthquake wreaks havoc. Or a fire knocks out power for miles around. Now, let’s assume you have cloud communications. Want to know how things would be? Business would go on–uninterrupted. Since no PBX resides on your premises– it resides in redundant and secure data centers–customers can still connect with your business because employees can work from anywhere. The reason? A web-based portal that allows you to quickly forward calls to cell phones or other phones in unaffected locations. It’s an incredibly fast and easy way to take control of a disastrous situation and ensure that anything major becomes just a minor incident.
Scale Up / Scale Down
"I used to be able to take a long view of my business. But with this economy, I need the flexibility to make immediate changes. I can’t afford to get locked into any technology that can’t scale.” Five year projections? Ten year projections?"
Frankly, for most businesses, it has become nearly impossible to make accurate predictions. It’s why you need a highly flexible technology like cloud communications. Cloud communications is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of employees and can be costly and complicated to expand. If resources become squeezed, you can quickly scale back. On the other hand, if you open a new branch office, or need to provide remote communications, or just need to prepare for a spike in demand around the holidays, it’s quick and easy to scale up without any disruption to your business. Total flexibility. Easy to manage. Quick to deploy. Cloud communications is a decision with only upside.
"We’re a small company who needs to look big to be competitive. Having the latest technologies would help, however, features are expensive and only certain ones apply to my business."
Even if you’re jaded about the technology, once you see all of the advanced features and functionality that are included in a cloud communications system you can’t help but want to know more. Automate the answering and routing of calls, have voicemails automatically forwarded to your email, work from home as if you were in the office, conference bridges, call queues, music on hold, company directory, hunt groups, call reporting, call recording and much more. And you can make a call from your mobile to any device and have it appear as a call from the main the office. Basically there is no need to make your company your main office.
"It seems that every time I invest in technology, in no time, it’s time to upgrade."
With cloud communications, there’s no box on your premises, so there’s no hardware to upgrade in order to take advantage of new features and technologies. Because your service is outsourced, upgrades are provided through software changes that happen automatically in the background. Of course, you’ll be made aware of any new capabilities as they come on line. That way, you can quickly utilize them to support your employees and better service customers. So stay focused on your business and leave the upgrades to your cloud communications service provider.
"In this business, individuals & teams work in all kinds of locations. From the board- room to the warehouse, in offices, shop floors and conference rooms, our company relies on having the right products for all of the ways we communicate."
It’s hard to advance your business if it’s tethered to convention. And there’s no ball and chain quite like a desk phone. Cloud communications is the ideal solution for existing and emerging workforces who demand constant connectivity and productivity from anywhere–and at anytime. Whether attacking issues from a desk, a conference room, or powering through meetings on the road, cloud communications gives companies the powerful tools they need to keep things moving forward no matter where or when business is done.
"These days, we need to get more done with fewer resources. We’ve had to cut back on travel. But there’s nothing as productive as face-to-face communication with our staff at other locations."
Within the enterprise, video cloud communications is the perfect solution for get started with video, and so simple to use. In fact, video calling is as easy as making a traditional phone call. Facial expressions, hand gestures, eye contact–they all make you’ll see. And there is nothing quite as compelling as being able to see the people who matter to your business while you are talking. Video calling significantly increases the quality of communications.
Focus On What Matters
One of the best ways to stay competitive is to focus on your core business. With a cloud communications solution, the management of increasingly complex business communications is done for you off-site. It all happens in the background while your employees utilize advanced features and productivity tools like voice, video, and wireless to take up new goals and take down obstacles that stand in their way.