Have you ever considered how your phone system can help your company “go green”? With Press8’s VoIP phone system for small businesses, your employees can take their phones home and it is just as though they were at work with the exact same extension. Phone calls can be transferred to them or from them exactly the way they would if they were in the office.
One thing I notice about successful small businesses is that they have a habit of providing good customer service over the phone. I work with a lot of small business owners that order VoIP PBX services from me and I also strive to provide them with good customer service. For me customer service is all about making the customer feel important. Without customers you have no business so it is vital that you truly value every single customer and let them know it.
I just love that little dialog from the movie “Bolt”. The little hamster ironically named Rhino, gets his big chance to go on an adventure and fight evil with his favorite television hero, the naive dog Bolt who actually believes he is a real super hero. When The opportunity for Rhino to do something really big and save Bolt comes along he says to himself, “Ring, ring. Who is it? Destiny. I’ve been expecting your call.” So cute, you can view it ">here.
Meanwhile, your clients are expecting your call. Don’t disappoint them by calling or answering your small business phone with that antiquated phone service you are using. Just the other day I overheard a conversation where a lady was trying to call a serviceman to fix her dishwasher and got put on hold with a recorded message and music playing in the background. She looked impressed and told her daughter that this must be a successful company. What are your clients thinking when you put them on hold?
Why not try VoIP hosted PBX and get all the benefits that the big companies get with their phone service only without buying equipment and for a fraction of the cost?
If you are a small business owner who has big dreams it is vital that you act the part now. If you pay any attention to all the hype about the Law of Attraction, you will understand that you have to think like a big business and act like a big business if you want to become a big business. If you keep acting like a small business, chances are you always will be. If you keep answering your one phone line and then clicking over to another caller via Call Waiting, your customers will view you as a small time operator and when they have
