Customer Scenarios for Hosted PBX Services
Press 8 Communications offers a hosted PBX service that that will fit a diverse group of business models, as well as the ability to scale with you as you grow and further diversify. The examples below demonstrate some typical business environments to illustrate how Press 8 can compliment your business.
Scenario One: The mobile business...
A
common situation faced by employees on the road is the ability
to stay connected to their business. Press 8 provides many features
to keep employees in close digital proximity. For example, hunt
groups allow an employee's standard telephone extension to locate
him/her via cell phone, home telephone, or any other telephone available
to the employee. This process allows mobile employees to function
as if they were in the office, transferring customers to other
employees or voicemail. In addition, voicemail messages can be retrieved
in a variety of ways: from the web, in your e-mail box, or from any
standard telephone.
Scenario Two: The multiple remote office business...
Whether
you span the globe or just your home town, multiple offices used
to mean big phone bills. Press 8 eliminates
this cost by routing calls via IP networks. Remote users
are connected centrally to the PBX, which manages call routing
to multiple geographic areas seamlessly. Each telephone
has a local extension to eliminate the need to call
separate numbers to reach users in offices across the city, country,
or world.
Scenario Three : The inbound call center...
Managing
an inbound call center can be a complex and time consuming task with
regular phone equipment. The Press8 hosted PBX streamlines this process
and greatly reduces the time spent managing your call center operations.
Call queues are setup and managed through your web browser, directing callers to any group of agents you assign. Employees simply login to their assigned queue when they are ready to accept calls, while the PBX strategically distributes calls on a first come-first serve basis. Callers enjoy music on hold while waiting for an agent to accept their call.
Cell center managers will appreciate the ability to record calls for training purposes and deep reporting features. Quickly learn the average hold time for your customers, how many calls an agent takes, and how long they spend on the phone.
